You can delete your TagData account, and everything stored with it, at any time. Deletion is permanent and can’t be undone, so download a copy of any vault you want to keep first (Manage vaults → Download a copy).
Delete it yourself
This works the same in the TagData app for iPhone and Android and on the web at app.tagdata.ai.
- Sign in to TagData.
- Open your account menu (the circle with your initials), then choose Settings.
- Under Account deletion, select Delete.
- Type your account’s email address to confirm, then select Delete forever.
Your account is deleted right away, and you’re signed out.
Ask us to delete it
If you can’t sign in, or would rather we do it, email support@tagdata.co from the email address on your account, with the subject “Delete my TagData account”. If you write from a different address, we’ll reply to the account’s address to confirm the request came from you before deleting anything.
What is deleted
- Your account and sign-in details, including passkeys and two-step verification settings.
- Every vault you own, with all of its records, documents, photos and history.
- Your SmartShares and the access you gave to custodians of your vaults.
- Your settings and preferences.
If you are a custodian of someone else’s vault, your access to it ends. The changes you made stay in that vault’s history, shown as “Deleted account” with no link to you.
What is kept, and for how long
We don’t restore deleted accounts from backups. The full details are in our Privacy Policy.